- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
Receptionist
| Unit | Title |
| LA1 | Establish communication with clients |
| LA2 | Support clients to make use of the service |
| LA5 | Provide information to clients |
| Admin 203 | Manage customer relations |
| Admin 206 | Deal with visitors |
| Admin 219 | Use a telephone system |
| Admin 220 | Operate office equipment |
| Admin 225 | Work effectively with other people |
| Admin 201 | Carry out your own responsibilities at work |
| Admin 101 | Ensure your own actions reduce risks to health and safety |
Key:
Admin = Business and Administration Standards (see www.ukstandards.co.uk)
LA = Legal Advice Standards