- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
Housing Advice Caseworker
| Unit | Title |
| LA3 | Develop and manage interviews with clients |
| LA4 | Provide information and advice using the telephone |
| LA5 | Provide information to clients |
| LA6 | Support clients to plan, implement and review action |
| LA7 | Provide continuing support to clients |
| LA8 | Enable clients to act on their own behalf |
| LA10 | Provide and receive referrals on behalf of clients |
| LA11 | Provide legal advice to clients |
| LA12 | Manage legal advice cases |
| LA14 | Prepare cases for representation in formal proceedings |
| LA15 | Represent clients in formal proceedings |
| LA16 | Negotiate on behalf of clients |
| LA19 | Manage personal caseload |
| LA20 | Evaluate and develop own practice |
| LA28 | Provide support for other practitioners |
| LA40 | Housing legal advice and casework |
| H&S A | Ensure your own actions reduce risks to health and safety |
Key:
H&S = Health and Safety Standards (see www.ukstandards.co.uk)
LA = Legal Advice Standards