- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
Generalist Adviser
| Unit | Title |
| LA1 | Establish communication with clients |
| LA2 | Support clients to make use of the service |
| LA3 | Develop and manage interviews with clients |
| LA4 | Provide information and advice using the telephone |
| LA5 | Provide information to clients |
| LA6 | Support clients to plan, implement and review action |
| LA7 | Provide continuing support to clients |
| LA8 | Enable clients to act on their own behalf |
| LA9 | Assist clients to gain access to other services |
| LA10 | Provide and receive referrals on behalf of clients |
| LA16 | Negotiate on behalf of clients |
| LA20 | Evaluate and develop own practice |
| H&S A | Ensure your own actions reduce risks to health and safety |
The worker would also need first-line knowledge units covering their particular areas in which they are providing advice.
Key:
H&S = Health and Safety Standards (see www.ukstandards.co.uk)
LA = Legal Advice Standards