- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
Casework Supervisor (Money and Debt)
| Unit | Title |
| LA3 | Develop and manage interviews with clients |
| LA6 | Support clients to plan, implement and review action |
| LA7 | Provide continuing support to clients |
| LA8 | Enable clients to act on their own behalf |
| LA10 | Provide and receive referrals on behalf of clients |
| LA11 | Provide legal advice to clients |
| LA12 | Manage legal advice cases |
| LA14 | Prepare cases for representation in formal proceedings |
| LA15 | Represent clients in formal proceedings |
| LA16 | Negotiate on behalf of clients |
| LA19 | Manage personal caseload |
| LA20 | Promote equality of opportunity and diversity in your organisation |
| LA21 | Evaluate the quality of client service |
| LA24 | Influence changes to legislation, policy or practice |
| LA27 | Develop the capacity of the organisation to meet the needs of clients |
| LA28 | Provide support for other practitioners |
| LA42 | Money and debt legal advice and casework |
| M&L B5 | Provide leadership for your team |
| M&L D5 | Allocate and check work in your team |
| H&S B | Monitor procedures to control risks to health and safety |
Key:
H&S = Health and Safety Standards (see www.ukstandards.co.uk)
LA = Legal Advice Standards
M&L = Management and Leadership Standards (see www.ukstandards.co.uk)