- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
Bureau Manager
| Unit | Title |
| LA21 | Evaluate the quality of client service |
| LA22 | Liaise with other services |
| LA23 | Operate within networks |
| LA24 | Influence changes to legislation, policy or practice |
| LA26 | Set up and maintain client referral systems |
| LA27 | Develop the capacity of the organisation to meet the needs of clients |
| M&L A2 | Manage your own resources and professional development |
| M&L B3 | Develop a strategic business plan for your organisation |
| M&L B4 | Put the strategic business plan into action |
| M&L B7 | Provide leadership for your organisation |
| M&L B8 | Ensure compliance with legal, regulatory, ethical and social requirements |
| M&L B12 | Promote equality of opportunity and diversity in your organisation |
| M&L D2 | Develop productive working relationships with colleagues and stakeholders |
| M&L D3 | Recruit and select colleagues |
| M&L D4 | Plan the workforce |
| M&L D6 | Allocate and monitor the progress and quality of work in your area of responsibility |
| M&L D7 | Provide learning opportunities for colleagues |
| M&L E2 | Manage finance for your area of responsibility |
| M&L E3 | Obtain additional finance for the organisation |
| M&L E7 | Ensure an effective organisational approach to health and safety |
Key:
LA = Legal Advice Standards
M&L = Management and Leadership Standards (see www.ukstandards.co.uk)