- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
Advice Supervisor
| Unit | Title |
| LA1 | Establish communication with clients |
| LA2 | Support clients to make use of the service |
| LA3 | Develop and manage interviews with clients |
| LA4 | Provide information and advice using the telephone |
| LA5 | Provide information to clients |
| LA6 | Support clients to plan, implement and review action |
| LA7 | Provide continuing support to clients |
| LA8 | Enable clients to act on their own behalf |
| LA9 | Assist clients to gain access to other services |
| LA10 | Provide and receive referrals on behalf of clients |
| LA16 | Negotiate on behalf of clients |
| LA20 | Evaluate and develop own practice |
| LA21 | Evaluate the quality of client service |
| LA27 | Develop the capacity of the organisation to meet the needs of clients |
| LA28 | Provide support for other practitioners |
| M&L B5 | Provide leadership for your team |
| M&L D5 | Allocate and check work in your team |
| H&S B | Monitor procedures to control risks to health and safety |
Key:
H&S = Health and Safety Standards (see www.ukstandards.co.uk)
LA = Legal Advice Standards
M&L = Management and Leadership Standards (see www.ukstandards.co.uk)