- Introduction
- Section A - The National Occupational Standards for Legal Advice
- Section B - Putting National Occupational Standards to work
- Section C - Role profiles for Legal Advice Workers
- Section D - Full unit and element title listings and unit summaries
- Section E - Lists of other National Occupational Standards
- Section F - Useful contacts
- Section G - Presentation materials
- Section H - Case study materials
9 Downloads
You are invited to use material from this Section to brief yourself and others.
The National Occupational Standards for Legal Advice are available to download as PDF files in this section.
You will need Adobe Acrobat Reader which is available to download free of charge here.
| Unit No. | Title | Click for Download |
| LA1 | Establish communication with clients | Download |
| LA2 | Support clients to make use of the service | Download |
| LA3 | Develop and manage interviews with clients | Download |
| LA4 | Provide information and advice using the telephone | Download |
| LA5 | Provide information to clients | Download |
| LA6 | Support clients to plan, implement and review action | Download |
| LA7 | Provide continuing support to clients | Download |
| LA8 | Enable clients to act on their own behalf | Download |
| LA9 | Assist clients to gain access to other services | Download |
| LA10 | Provide and receive referrals on behalf of clients | Download |
| LA11 | Provide legal advice to clients | Download |
| LA12 | Manage legal advice cases | Download |
| LA13 | Act on behalf of clients in informal proceedings | Download |
| LA14 | Prepare cases for representation in formal proceedings | Download |
| LA15 | Represent clients in formal proceedings | Download |
| LA16 | Negotiate on behalf of clients | Download |
| LA17 | Design information materials for use in the service | Download |
| LA18 | Obtain and provide legal information materialse | Download |
| LA19 | Manage personal caseload | Download |
| LA20 | Evaluate and develop own practice | Download |
| LA21 | Evaluate the quality of client service | Download |
| LA22 | Liaise with other services | Download |
| LA23 | Operate within networks | Download |
| LA24 | Influence changes to legislation, policy or practice | Download |
| LA25 | Provide second-tier support to others | Download |
| LA26 | Set up and maintain client-referral systems | Download |
| LA27 | Develop the capacity of the organisation to meet the needs of clients | Download |
| LA28 | Provide support for other practitioners | Download |
| LA29 | Provide legal advice using electronic media | Download |
| LA30 | Facilitate communication using an interpreter | Download |
| LA31 | Criminal law advice and casework | Download |
| LA32 | First line disability legal advice | Download |
| LA33 | Disability legal advice and casework | Download |
| LA34 | First line discrimination legal advice | Download |
| LA35 | Discrimination legal advice and casework | Download |
| LA36 | The provision of advice to young people on their rights under the law | Download |
| LA37 | First line mental health legal advice | Download |
| LA38 | Mental health legal advice and casework | Download |
| LA39 | First line housing legal advice | Download |
| LA40 | Housing legal advice and casework | Download |
| LA41 | First line money and debt legal advice | Download |
| LA42 | Money and debt legal advice and casework | Download |
| LA43 | Clinical negligence and legal advice casework | Download |
| LA44 | Personal injury legal advice and casework | Download |
| LA45 | First line employment legal advice | Download |
| LA46 | Employment legal advice and casework | Download |
| LA47 | First line consumer legal advice | Download |
| LA48 | Consumer legal advice and casework | Download |
| LA49 | First line welfare rights legal advice | Download |
| LA50 | Welfare rights legal advice and casework | Download |
| LA51 | First line health and community care legal advice | Download |
| LA52 | Health and community care legal advice and casework | Download |
| LA53 | First line legal advice for students | Download |
| LA54 | Legal advice and casework for students | Download |
| LA55 | First line education legal advice | Download |
| LA56 | Education legal advice and casework | Download |
| LA57 | First line immigration legal advice | Download |
| LA58 | Immigration legal advice and casework | Download |
| LA59 | Specialised immigration legal advice and casework | Download |
| LA60 | First line asylum legal advice | Download |
| LA61 | Asylum legal advice and casework | Download |
| LA62 | Specialised asylum legal advice and casework | Download |
| LA63 | First line family law advice | Download |
| LA64 | Family legal advice and casework | Download |